At Sunbee Bargains, many of the items we sell are pre-owned, vintage, collectible or previously owned. Because of this, we take great care to photograph and describe every item before it is sold.
We want to make our returns and refund process clear and fair for both buyers and sellers.
Before You Bid
Please carefully read the full listing description and look at all photographs before placing your bid.
Our photographs show the condition of the item at the time it is listed and sold. We keep photographic records of our items so that we have evidence of the condition in which each item was supplied.
If you have any questions about an item, please contact us before placing your bid.
Cancellations
If you have won an auction and need to cancel your purchase, you must contact Sunbee Bargains within approximately 12 hours of winning the item.
Please do not simply leave an unpaid order.
Contacting us as soon as possible gives us the opportunity to deal with the situation and, where appropriate, relist the item so another bidder has a fair opportunity to purchase it.
Refunds & Returns
Because many of our products are used, vintage or collectible items, refunds are considered carefully.
If you believe there is a genuine problem with your purchase, you must contact us before returning the item.
Please explain the problem and provide photographs where appropriate so that we can consider the circumstances.
Any return must be for the same item and in the same condition in which it was supplied.
Our photographs of the item before dispatch will be used as evidence of its original condition.
Important
Items must not be deliberately damaged, altered, swapped, or returned in a different condition from the condition in which they were sold.
If an item is returned in a substantially different condition, the circumstances will be investigated before any refund is considered.
Return Postage
If you are asked to return an item, the buyer is responsible for the cost of returning the item unless we agree otherwise.
We do not automatically provide prepaid return postage labels.
The buyer must arrange and pay for the return postage themselves.
Royal Mail Tracked Return Required
Any return must be sent using a Royal Mail tracked service.
The buyer must keep their proof of postage and tracking information until the matter has been fully resolved.
We cannot accept responsibility for an item that a buyer chooses to return without appropriate tracking and proof of postage.
What Will Be Refunded?
Where a refund is approved, the refund will relate to the final asking price paid for the item and the original postage paid.
Return postage is not included in the refund and remains the buyer’s responsibility.
For example:
Item asking price: £50
Original postage: £4
Amount refunded: £54
The cost of sending the item back to Sunbee Bargains is the buyer’s responsibility and is not added to the refund.
Handmade items?
these are excluded from returns and exchanges due to hyigene reasons these can not be returned please make sure you know before you buy and make sure that all mesaurements are right and sizes for gretting cards is corrected i have put a lot of time and materials making handmade items .
greeting cards
guiena pig pet bedding
Used, Vintage & Collectible Items
Please remember that many items listed on Sunbee Bargains are not brand-new.
Used and vintage items may show signs of previous use, age, storage or wear. Any significant faults or condition issues that we are aware of will be included in the listing description and/or photographs.
We encourage buyers to examine the photographs carefully before bidding.
Our Photographic Records
To protect both buyers and Sunbee Bargains, we photograph items before they are dispatched.
These photographs record the item’s:
- Condition
- Appearance
- Features
- Defects where applicable
- Identifying characteristics
- Packaging where appropriate
These records may be compared with an item returned to us when considering a refund.
This helps protect against items being returned in a different condition or a different item being sent back.
Auction Payment
When you win an auction, payment is expected within approximately 12 hours.
This rule is important because we want auctions to be fair to everyone.
If a winning bidder does not complete their purchase, the item may be relisted so that other bidders have another fair opportunity to purchase it.
We do not want items being held indefinitely when another genuine bidder may have been willing to buy them.
Fair Chance for Every Bidder
Sunbee Bargains is designed to provide a fair experience for everyone taking part in our auctions.
When you place a bid, other people may also be interested in the same item. If an auction is won but payment is not completed, relisting the item gives those other bidders another opportunity.
We therefore ask all winning bidders to only bid when they are genuinely prepared to complete the purchase.
UK Bidding Only
Auction bidding is currently available to UK buyers only.
Please make sure you are eligible to participate before placing a bid.
Please Contact Us First
If you have a problem with your purchase, please contact Sunbee Bargains before returning anything.
We will review the circumstances and provide you with the appropriate return instructions.
Please do not send an item back without contacting us first.
Our Commitment
We want Sunbee Bargains to be a place where people can buy and sell with confidence.
We will always aim to:
- Describe items honestly.
- Provide clear photographs.
- Show the condition of used items.
- Keep photographic records before dispatch.
- Deal with genuine problems fairly.
- Protect our buyers and sellers.
- Keep our auction process fair.
- Give other bidders a fair opportunity when a winning purchase is not completed.
Sunbee Bargains — Fair Selling. Honest Shopping. Better Marketplace
