SunbeeBargains – Privacy Policy
At SunbeeBargains, we are committed to protecting your privacy and securing your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, bid on auctions, buy items, or contact our live chat support.
1. Information We Collect
To process your orders and provide customer support, we collect the following information:
- Identity Data: Your name, username, and account login details.
- Contact Data: Your billing address, delivery address, email address, and phone number.
- Transaction Data: Details about products you have viewed, bids placed, and items you purchased from us.
- Technical & Communications Data: Your IP address, device type, and history of messages sent through our customer live chat.
Note: We do not store or process your financial card details. All payments are handled securely through our encrypted third-party payment gateways.
2. How We Use Your Data
We only use your personal data when the law allows us to. Most commonly, we use your data to:
- Manage and process your active auctions and “Buy It Now” transactions.
- Calculate your correct weight-based postage rates and print your Royal Mail shipping labels.
- Provide real-time customer service when you use our daily Live Chat support.
- Comply with UK tax and legal requirements (such as processing our mandatory 20% VAT invoices).
3. Data Sharing with Third Parties
We never sell your data to third parties. We only share information with trusted service providers necessary to run our shop and ship your orders:
- Delivery Services: Royal Mail (to print labels and track your Tracked 24/48 parcels).
- Payment Gateways: Secure payment providers to safely process your checkouts.
- Website Tools: Our e-commerce platform and live chat customer software providers.
4. Data Security & Storage
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We only store your personal information for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or business reporting requirements.
5. Your Legal Rights
Under UK data protection laws (UK GDPR), you have the right to look at the personal data we hold about you, ask us to correct any mistakes, or request that we delete your personal details from our systems. If you wish to exercise any of these rights, please contact our customer support team during our regular live chat opening hours
